General Terms and Conditions for Motorcycle Rental
- Age and Driver’s License Category
The driver must be at least 18 years old, have a valid driver’s license, and adequate experience on a motorcycle of similar size and power to the one they intend to rent. It is the customer’s responsibility to ensure that their driver’s license is valid for the vehicle they intend to rent.
An information table on driver’s license categories in Portugal is available at the service desk.
- Reservations
The Rental Company will always make every effort to provide the reserved vehicle for the rental period. If, due to force majeure, the Rental Company cannot provide the reserved model, another equivalent model may replace the reserved model. If the replacement is made with a model of lower rate than the one initially reserved by the customer, the Rental Company will reimburse the difference in rates. If the rate of the replacement vehicle is higher than the vehicle initially reserved by the customer, this difference will be covered by the Rental Company.
- Vehicle Pickup and Delivery
The vehicle must be picked up and delivered to the address, date, and time specified in the specific conditions of the vehicle rental agreement.
If the customer wishes to extend the rental period, they must inform the Rental Company at least 24 hours in advance. Depending on fleet availability, the Rental Company may or may not authorize the extension of the rental period.
If the extension of the rental period is not requested and the vehicle is not returned to the address, date, and time stipulated in the rental agreement, it will be considered illegal use of the vehicle and this fact will be reported to the Portuguese authorities.
- Responsibilities of the Rental Company
The Rental Company must deliver the vehicle in good condition and maintenance and in safe driving conditions. The customer must receive all vehicle documentation (single circulation document, green card of the insurance and amicable declaration) as well as the contracted accessories.
The Rental Company must verify and record in a form to be given to the customer any existing damage to the vehicle upon delivery.
- Customer Responsibilities.
The customer is responsible for ensuring they possess a valid driver’s license to drive the vehicle they intend to rent. A driver’s license and identity card or passport must be presented by the customer.
During the rental period, the customer is responsible for all fines and traffic violations or other violations of the law. The Rental Company is responsible for informing the Portuguese authorities of the customer’s identity or providing other information whenever requested.
It is the customer’s responsibility to ensure that the rented vehicle:
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Will be used in accordance with the manufacturer’s recommendations
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Will be used in full compliance with the country’s road code
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Will not be used negligently
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Will not be used in competitions
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Will not be used off-road or on conventional roads
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Will not be used for illegal purposes
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Will not be used with a weight exceeding its authorized capacity
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Will not be driven by someone not named in the rental agreement
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Will not be used if its mechanical condition is considered unsafe
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Will not be used under the influence of alcohol, drugs or other
narcotic substances -
Will not be used if the customer’s physical condition is weakened by
illness or fatigue
Failure to comply with any of the preceding paragraphs will result in the immediate cancellation of the insurance, making the customer fully liable for the total value of the motorcycle and accessories.
- Insurance
The rental fee includes the following insurance coverage:
- Mandatory civil liability
- Own damage and theft with a deductible amount specified in the rental
agreement. - Travel Assistance (Mainland Portugal)
The deductible for damages due to falls or collisions and theft is defined by the security deposit (blocked on a credit or debit card) held by the Rental Company and specified in the rental agreement, the value of which varies according to the model rented.
Regarding damage or theft of the motorcycle, the deductible for own damage is always the maximum responsibility of the client.
Under no circumstances does the own damage coverage cover damage to or loss of rented accessories such as GPS, helmets, jackets, etc.
The insurance policy will be automatically considered void if:
- The client leaves the scene of the accident in which they are
involved. - The client does not immediately report the disappearance of the
vehicle to the authorities and the Rental Company. - The rented vehicle is deliberately stolen by the client or someone
for whom they are responsible. - The vehicle is involved in an accident and the client does not inform
the Rental Company as soon as possible. - The vehicle is driven by the client while they are under the
influence of alcohol, drugs, or other narcotic substances. - The vehicle is driven in areas not authorized by the Rental Company,
such as racing circuits, off national roads, or outside the national
territory. - If the client does not meet the requirements stipulated in point 6,
which describes the client’s responsibilities.
- Mechanical breakdown
In the event of a mechanical breakdown, the client must contact the Rental Company, informing them of their exact location and detailing the type of breakdown as thoroughly as possible. If repair is necessary and possible, the client must obtain authorization from the Rental Company to do so.
If repair is not possible, the Rental Company will endeavor to replace the broken-down vehicle as quickly as possible.
The Rental Company will reimburse the client for the time the vehicle is immobilized. If, for any reason, vehicle replacement is not possible, the Rental Company will reimburse the client for the total number of days not used.
Refunds or vehicle replacements are excluded if they are caused by accidents or mechanical breakdown caused by dropping or misuse of the vehicle.
- I am aware that the vehicle may be equipped with a geo-location device that may be used in case of non-performance of the contract, theft or crossing borders.